List of Yesware’s Subprocessors

 

Legal Name

Nature of Processing

Type

Location

84codes AB

Hosted RabbitMQ (message queuing)

A

Sweden

8x8 Inc.

Cloud telephony provider

U

USA

Alooma, Inc.

Data connector

A

USA

Amazon Web Services, Inc.

Yesware application

A

USA

Amplitude, Inc.

Customer analytics platform

A

USA

Aoteamana Ltd.

Development consulting

A

UK/France

Atlassian Pty Ltd

Bug tracking system

R

USA/Australia

Bitium

Employee access/password management

U

USA

Box, Inc.

Customer document storage

A

USA

Clearbit (APIHub, Inc.)

Customer data enrichment provider

R

USA

Customer.io, Inc.

Customer analytics

A

USA

Docusign, Inc.

Electronic signature for contracts

U

USA

Drift.com, Inc.

Chat application

U

USA

Dynamic Edge Software (CloudMailin)

Email service

A

UK

Evergage, Inc.

Website personalization

U

USA

Gainsight, Inc.

Customer relationship management provider

U

USA

Google LLC

Email, document and storage provider

R

USA

Hellosign (JN Projects, Inc.)

Electronic signature for contracts

U

USA

Lattice Engines

Customer analytics platform

U

USA

mLab (ObjectLabs Corporation)

Hosted MongoDB (database)

A

USA

NetSuite Inc.

Accounting system

U

USA

New Relic, Inc.

Application performance monitoring

R

USA

One More Cloud, Inc. (Bonsai)

Hosted ElasticSearch database

A

USA

OpsFocus, Inc.

CRM consulting

U

USA

Penguin Labs LLC

Product design consulting

A

USA

Promoter.io Inc.

Customer surveys

U

USA

Redis Labs, Inc.

Hosted database

A

USA

Salesforce.com, Inc. (including Heroku and Pardot)

Yesware application – containerized, customer relationship managing

A

USA

Segment.io, Inc.

Customer data platform

A

USA

Sendgrid, Inc.

Email service

U

USA

Sigma Computing Inc

Reporting platform

A

USA

Snowflake Computing Inc.

Data warehouse

A

USA

Stripe, Inc.

Credit card processor

U

USA

Sumo Logic, Inc.

Log aggregation

A

USA

Twilio Inc.

Telephony provider

A

USA

Vantiv, LLC

Credit card processor

U

USA

Zendesk, Inc.

Support application

R

USA

Zoom Video Communications, Inc.

Video conference system

U

USA

Zuora, Inc.

Billing system

U

USA

 

Type Key:

U – Subcontractor has access to or hosts PII of Yesware users only.

A – Subcontractor has access to or hosts PII of both Yesware users, as well as Yesware users’ email recipients.

R – Subcontractor has access to or hosts PII of Yesware users and on very rare occasions may host unsearchable PII of Yesware users’ email recipients.  An example of this would be information submitted by users to Yesware regarding a support ticket.

It should be noted that, with the exception of Zuora, Vantiv and Stripe (which may contain credit card information of Yesware customers, when applicable) the PII largely involves contact information (e.g. name, email, IP address, occasionally physical address and phone number).