List of Yesware’s Subprocessors


Legal Name Nature of Processing Type Location
84codes AB Hosted RabbitMQ (message queuing) A Sweden
8×8 Inc. Cloud telephony provider U USA
Alooma, Inc. Data connector A USA
Amazon Web Services, Inc. Yesware application A USA
Amplitude, Inc. Customer analytics platform A USA
Aoteamana Ltd. Development consulting A UK/France
Atlassian Pty Ltd Bug tracking system R USA/Australia
Bitium Employee access/password management U USA
Box, Inc. Customer document storage A USA
Clearbit (APIHub, Inc.) Customer data enrichment provider R USA, Inc. Customer analytics A USA
Docusign, Inc. Electronic signature for contracts U USA, Inc. Chat application U USA
Dynamic Edge Software (CloudMailin) Email service A UK
Evergage, Inc. Website personalization U USA
Gainsight, Inc. Customer relationship management provider U USA
Google LLC Email, document and storage provider R USA
Hellosign (JN Projects, Inc.) Electronic signature for contracts U USA
Lattice Engines Customer analytics platform U USA
mLab (ObjectLabs Corporation) Hosted MongoDB (database) A USA
NetSuite Inc. Accounting system U USA
New Relic, Inc. Application performance monitoring R USA
One More Cloud, Inc. (Bonsai) Hosted ElasticSearch database A USA
OpsFocus, Inc. CRM consulting U USA
Penguin Labs LLC Product design consulting A USA Inc. Customer surveys U USA
Redis Labs, Inc. Hosted database A USA, Inc. (including Heroku and Pardot) Yesware application – containerized, customer relationship managing A USA, Inc. Customer data platform A USA
Sendgrid, Inc. Email service U USA
Sigma Computing Inc Reporting platform A USA
Snowflake Computing Inc. Data warehouse A USA
Stripe, Inc. Credit card processor U USA
Sumo Logic, Inc. Log aggregation A USA
Twilio Inc. Telephony provider A USA
Vantiv, LLC Credit card processor U USA
Zendesk, Inc. Support application R USA
Zoom Video Communications, Inc. Video conference system U USA
Zuora, Inc. Billing system U USA


Type Key:

U – Subcontractor has access to or hosts PII of Yesware users only.

A – Subcontractor has access to or hosts PII of both Yesware users, as well as Yesware users’ email recipients.

R – Subcontractor has access to or hosts PII of Yesware users and on very rare occasions may host unsearchable PII of Yesware users’ email recipients.  An example of this would be information submitted by users to Yesware regarding a support ticket.

It should be noted that, with the exception of Zuora, Vantiv and Stripe (which may contain credit card information of Yesware customers, when applicable) the PII largely involves contact information (e.g. name, email, IP address, occasionally physical address and phone number).