Cold emails can be the fastest way to win new business — and the fastest way to lose it. It all starts with your email subject line.
Your subject line’s effectiveness comes down to a lot of factors for such a small word count.
There’s no “golden principle” to creating the perfect subject line, but there is data to guide you in the right direction.
Let’s look at some data-backed ways to help you boost your open rates today.
1. Use Numbers in Your Email Subject Lines
In a Yesware email study that analyzed 115,000,000 million emails sent, a key takeaway was clear evidence that subject lines that include numbers have higher than average open and reply rates.
When sending a sales email, using a number is your power of persuasion.
Hard numbers > general descriptions when it comes to a prospecting email – the first builds credibility, the second damages it.
Tip: If you typically mention a case study in your prospecting email, take the metric of success that your customer achieved, and put that in your subject line. Ex: “175 Hrs/Month Back”
2. Keep Your Subject Line Between 1-5 Words
In a recent 2020 email template study, we analyzed 262,518 email templates (which is 4.5M data points) and found that with email subject lines, open rates peak between 1-5 words.
The most successful emails based on open and reply rates had subject lines between 1-5 words.
Your subject line should give the recipient an indication of what your email is about while remaining clear and concise. And if the subject line needs to be longer – make sure to put the important or compelling information at the beginning.
Also, remember mobile users.
The majority of email research concludes that mobile is responsible for at least 50% of all opens. That being said, it’s important to keep mobile users in mind and limit your subject line to fewer than 50 characters or under 7 words to ensure recipients will see the full subject line in their inbox.
3. Appeal to Emotion
One of the best ways to increase your email open rates is to write subject lines that appeal to emotions and connect with recipients.
When we relate to something, it activates a part of the brain called the insula (our emotional powerhouse). And we all know emotion drives us to react (read: open).
Addressing pain points is key. Your job is to address their pain point in the subject line to get an open, and then solve it for them in the body of your email. This will be what drives the reply.
Also, FOMO (fear of missing out) has long been a powerful psychological principle. And studies show that 56% of people experience it.
Let’s look at some examples.
I combed through my inbox to find some examples of FOMO, these subject lines got me to click instantly.
Neil Patel: I wish I knew this before I started doing SEO
G2: We should’ve told you sooner
Mixpanel: See how one company increased conversions by 20%
JetBlue: You’re missing out on points
Canva: Don’t miss the opportunity to level up your Zoom Background
A/B test your email subject lines with Yesware Templates. Right from your Gmail or O365 inbox. Download a free trial today.
4. Use Language That Shows Immediacy
Research reveals that sending recap emails later in the week decreases reply rates.
Subject lines that imply same-day send times as meetings receive more opens and replies than reminders sent days before and meeting follow-ups sent days after.
Here’s the data, broken down by open rates and reply rates, compared to the average:
This is an important finding to boost your open rates and communicate important information.
Also, when it comes to communicating urgency – don’t use words like “act now” or “now only” – these sounds very spam-like. Let’s review that next.
5. Avoid Words and Punctuation Marks That Trigger Spam Filters
There’s nothing worse than your email going right into the black hole of a spam folder – with no opportunity for your recipient to open it. The truth is, with the overuse of email and high-velocity sales tactics, this has required spam filters to be more unforgiving than ever.
And the harsh reality is that alone your subject line could cause your entire email to go off to spam.
Here are the top two subject line behaviors you should avoid to ensure your email doesn’t get flagged as spam:
1.) AVOID ALL CAPS! Nobody likes to be yelled at. Avoid all caps in both the body of your email and your subject line. Email filters catch these easily.
2.) Avoid using multiple exclamation points!!! This looks very spam-like and just plain right unprofessional – try to avoid this.
These are the two most common patterns in spam folders. As seen above, these were found in the dark hole of my very own spam folder.
Also, the specific words you choose in your subject line might be preventing you from reaching your prospect in the first place. Spam filters pick up on spam-like words, especially in your subject lines. Including trigger words will increase your chances of getting flagged.
After extensive research, here are some of our top spam trigger words we advise you to avoid using:
6. Make Your Subject Lines Title Case
The ultimate dilemma: Title Case, Sentence case, or lowercase?
Although there’s not a huge difference, data does show title case to be more effective.
While the most popular casing for the emails we tracked was sentence case, the most effective was title case.
A refresher: This Is Title Case. | This is sentence case. | this is lowercase.
Why title case? We respect people who have authority. Even something as small as using title case instead of sentence or lowercase in an email subject line is an authority badge for the sender.
Remember: Test this for yourself. See what resonates best with your audience.
7. Personalize, Personalize, Personalize
Countless studies show the power of personalization in your subject lines.
Even adding the recipient’s name can make a difference – studies show that these are 26% more likely to be opened.
No two recipients are the same – make it known that you’re writing this message for them rather than your entire email list. They’ll be much more inclined to open.
At this point in time, personalizing emails should be easy. You have the information and tools you need to do so.
So, always make sure your message is catered to the recipient – whether that’s their name, location, or occupation. It not only helps build rapport but will increase the likelihood of your email getting opened in the first place.
In fact, a SaleCycle study shows the average open rates grouped by subject line content.
Try it out, use these personalization factors and see what resonates best.
This is key to building rapport with your recipients right off the bat.
Try Yesware’s LinkedIn add-on to get the info you need to personalize all email outreach. Download a free trial today.
8. Subject Lines That Indicate a Forward or Reply Get More Opens
Based on Yesware’s research, it looks like your email recipients are more likely to open an email with an “Fwd:” and “Re:” in the subject line.
This hints to the recipient that they have had a prior conversation with the sender.
So, that being said, if you’re following up a prior email that you’ve sent to a prospect, reply as a thread. Your recipient will then see that you’ve sent an email prior.
This not only helps increase the likelihood of your recipients opening the email, but also provides them with more information by viewing previous messages – it’s a win-win.
Tip: To save time, use tools like Campaigns to automate an entire drip campaign to a prospect and ensure your email is sent as a thread with the message history included.
9. Give Relevant Resources and Provide Value
You need to give in order to get.
It’s all about the power of reciprocity. We feel obligated to repay to others what they provide to us.
In psychology, reciprocity is a universally accepted social rule – reciprocity is ‘the practice of exchanging things for mutual benefit’. This social norm is instinctively engraved in us. And this can actually play a huge role in your sales outreach.
This means when you give someone a resource that helps them in their day-to-day job, they become more likely to agree to the conversation you’re starting.
It’s the same reason we say thank you when someone holds the door.
Let’s look at some examples:
SurveyMonkey: New data shows how marketers can build trust
TechTarget: Why BANT is broken for B2B demand gen
Yesware: 10 Cold Email Formulas That Just Plain Work
Wistia: Creative ways to forge ahead with remote work
Airbnb: 6 designer tips to refresh your home
Trello: Lead remote teams with this step-by-step guide
10. Avoid Using These Phrases
People are tired of seeing the same phrases in their inbox. If your email looks like every other email, they’ll likely scroll right by you.
In an email study we conducted, we found common phrases that led to fewer open and replies than average.
Final Tip: Test, Test, Test
Although data and studies can help steer you in the right direction, the best way to figure out what works best for you and your audience is to test out new strategies and tactics.
Remember, all audiences are different.
Try out different subject lines, A/B test, and make data-driven changes.