Yesware California Website Privacy Policy

 

Last Updated:  March 19, 2020

 

Protecting your privacy is important to Yesware. This Yesware California Privacy Policy (“Policy”) describes how Yesware collects, uses, discloses and safeguards the personal information you provide on Yesware’s website, www.yesware.com and through or in connection with the Yesware App and other software- and Internet-enabled programs and services sponsored by Yesware (the “Sites”), as well as information collected when you otherwise communicate or interact with Yesware.  This Policy reflects our compliance with applicable California law, including the California Consumer Privacy Act.  Please see our Global Privacy/Data Protection Policy, available at https://www.yesware.com/privacy/ for more information regarding how Yesware collects, uses, discloses and safeguards personal information.

 

The following table sets forth the categories of personal information we have collected in the preceding 12 months, the source of that personal information, and how we have used and shared such personal information in the preceding 12 months.

 

Category of Personal Information Collected Source of InformationPurpose for CollectionCategories of Recipients
Contact information: such as your name, address, email address, telephone numbers, or other contact information

 

From youTo communicate with you, to administer your account(s) with us, and to provide you with offers that may be of interest to you, to handle your requests, to contact you when necessary or requested, including responding to your questions and comments and providing customer support, and to obtain customer feedback and improve our customer service and customer shopping experienceOur service providers, found here:

https://www.yesware.com/sub-processors/

Purchase and order information:  contact information, together with purchase details online and in store through e-receipts, delivery details, payment details, and any communications we have received about your order or purchaseFrom youTo validate, confirm, verify, deliver, install, and track your order,  handle returns and refunds, maintain a record of the purchases you make, to service products you purchased from us, and to provide you offers that may be of interest to youOur service providers who process and fulfill orders
Payment information:  name, card issuer and card type, credit or debit card number, expiration date, CVV code and billing addressFrom you and your payment card issuerTo check that the right person is using the right card or account, meets the requirements of the card brands or account issuers, and to make sure we are paid for what you buyOur service providers who process payments for us and who are contractually required to comply with laws and requirements applicable to payment processing, which may include Payment Card Industry Data Security Standards
Information you provide about a third party: if you send someone else a communication from the Site, we may collect information, such as that person’s name, telephone number, email, and/or shipping address

 

From youTo deliver to or communicate with the person at the address which you have requestedOur service providers
Legal information:  flags raised about your transactions, the payment card you want to use, payment card refusals, suspected crimes, complaints, claims and accidentsFrom you, the police, crime and fraud prevention agencies, payment card providers, the public, regulators, your and our professional advisors and representativesTo protect you, other customers and our business against criminal activities and risks, make sure we understand and can meet our legal obligations to you and others and can defend ourselvesOur service providers who help us with fraud protection and credit risk reduction, and law enforcement and other governmental authorities in accordance with applicable law
Preference information:  your marketing preferences, your account settings (including any default preferences), any preferences you have indicated, the types of services/offers that interest you, the areas of our Site that you have visited or ways that you interact with our SiteFrom you, from our website technology interaction with your browser/devices and cookies and other similar technologies tracking the pages you visit, the marketing messages you open and the links you followTo enhance your online shopping experience, including as a way to recognize you and welcome you to the Site or App, to provide you with customized Site or App content, targeted offers from others, promotions and advertising on the Site or App, through other third party sites or apps, via email, text messages, or App push notifications that are offered by us or others that might be of interest to you

 

 

Our third party vendors and service providers that perform website analytic services for us or enable the customization of offers to you to improve your shopping experiences through our Site, an App or elsewhere
Voluntary information:  any voluntary information you provide us with, such as responses to surveys or competitions and social media account details, customer testimonalsFrom you and your social  media account providerTo know you better, make our communications with you more personal, learn and improve from your survey feedback, organize events and pick competition winnersOur service providers who administer surveys and promotions, and our co-marketing partners
Personalization:  your journey online and how you use our Site and App, whether and when you open our marketing emails and respond to our advertisementsFrom you, from our Site or App technology’s interaction with your browser or devices and cookies tracking the pages you visitTo improve our Site, products and services, customer service, and customer shopping experience

 

 

Our third party vendors and service providers that perform website analytic services for us or enable the customization of offers to you to improve your shopping or website experience for our Site, an App or elsewhere
Device information:  IP address, internet provider, operating system and browser used, type of device (such as laptop or smart phone or device identifier – “UDID”), device cookie settings and other device details (such as MAC address and geolocation), if you use our App and permit it to obtain your precise geolocationFrom you and from our website or app technology’s interaction with your browser or devicesTo make sure our website and app technology works properly with your device and make sure you can see and use our intended website and apps on the device you are using, for analytical and demographic purposes, and to provide offers that may be of interest to you. We also will use this information to protect the security and integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized usersOur service providers who help us with fraud protection, and third party vendors and service providers that perform website analytic services for us or enable more relevant offers to you on our Site, an App or elsewhere
Information automatically collected from your browser:  when you use the Site, some data is automatically transferred from your browser to our server, including your browser type, operating system type or mobile device model, viewed webpages, links that are clicked, IP address, mobile device identifier or other unique identifier, sites or apps visited before coming to our Site or App, the amount of time you spend viewing or using the Site or App, the number of times you return, or other click-stream or site usage data, emails we send that you open, forward, or click through to our Site or AppFrom you and from our website or app technology’s interaction with your browser or devicesWe will use this information in an aggregated non-specific format for analytical and demographic purposes. We also will use this information to protect the security or integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users

 

Our third party vendors and service providers that perform website analytic services for us or enable the customization of offers to you to improve your shopping or website experience and the relevance of offers to you on our Site, an App or elsewhere
Suspected crime information:  details of your identity, image, name and address, suspected or alleged thefts, fraud, assault or other criminal behaviorFrom crime and fraud prevention agencies, from you, witnesses, and from the policeTo protect customers, the public and our business against risks and crime, to prevent loss, to prosecute crime, and to defend ourselvesLaw enforcement and other governmental authorities in accordance with applicable law, and our professional advisors

 

 

Do Not Track

 

Do Not Track (DNT) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. At the present time, the World Wide Web Consortium (W3C) has not yet established universal standards for recognizable DNT signals and therefore, Yesware and the Site do not recognize DNT.

 

Your California Privacy Rights

 

If you are a California resident, you may request information about our disclosure of personal information to third parties or affiliated companies for their direct marketing purposes.  To make such request, please contact us as set forth below.  Please allow up to 30 days for us to process your request.  You may submit such a request once per year.

 

If you are a California resident, California law also provides you with the following rights with respect to your personal information:

 

– The right to know what personal information we have collected, used, disclosed and sold about you. To submit a request to know, you can send us an email at privacy@yesware.com.  You also may designate an authorized agent to make a request for access on your behalf.

 

– The right to request that we delete any personal information we have collected about you. To submit a request for deletion, you may send us an email at privacy@yesware.com.  You also may designate an authorized agent to make a request for deletion on your behalf.

 

Though you have the right to opt-out of the sale of your personal information, Yesware does not sell personal information and has not sold personal information in the past.

 

If you have any questions about this Privacy Policy or to request this Privacy Policy in another form, please contact us by submitting a request at help.yesware.com or via regular mail at Attention: Privacy Officer, Yesware, Inc., 75 Kneeland Street, 15th Floor, Boston, MA 02111, USA.